For joining our trip we would like make sure you have read, well-understood and agreed with all the conditions on our term and conditions.

RATES
All rates in Rupiah and also quoted in U.S. Dollar and based on the current exchange rates. Due to fluctuation, Borneo Discovery Tours, reserves the rights to after these rates if circumstances should necessitate such action. Every effort will be made to notify clients of such changes.

BOOKINGS & CONFIRMATIONS
Full details of arrangements required should be given all the time of booking, followed by an agent’s Vouchers with those same details in writing. Confirmations will be made by airmail, unless cables or telexed replies are requested due to short notice, in which case expenses incurred will be billed to the Agent or Client’s concerned.

PAYMENT
All bookings should be prepaid by bank transfer and inform by email, fax, two (2) week before arrival date. Failure to pay or late payment will result in cancellation of booking. Exception will be made only if other previous arrangements have been made or special contract.
 

CANCELLATIONS & REFUND
Cancellation charges are not levied by Borneo Discovery Tours. However, hotels, restaurants, and other contractors do charge cancellation fees depending on circumstances and certainly “No Show” or late notification. If charged, these will be debited to you. Cancellation without damages fees has to be affected at least one month prior to group’s arrival and two weeks for individual together with the rooming list. No refund or reduction will be made to any client or group’s member for any unused portion of a tour or not partaking in meal, sightseeing or accommodation during the course of a tour unless arranged and notified in advance.

LIABILITY
Borneo Discovery Tours, acts only in the capacity of an guidance for hotels, carriers, transportation companies, and other contractors. Therefore, Borneo Discovery Tours can not be held responsible for any loss, damages, injures, delays, changes of schedules or irregularities which are beyond Borneo Discovery Tours control, and reserve the right to change any arrangement with or without notice if found to be in the best interest of all parties concerned.